✅ If contacted, ask yourself - always - Is this a scam?
Scammers may pose as an employee of DreamozTech, or any other service connected to you, such as a bank or shopping website in order to target your assets. Be vigilant. If in doubt, STOP. If you think your account has been compromised - contact us here immediately.
How to identify and avoid Scams. Customers of financial platforms like DreamozTech can be a target for scammers attempting to gain access to their accounts to either steal funds directly, or coerce victims themselves into transferring their funds into an account controlled by the scammer.
These attempts could involve the criminal posing as an employee of DreamozTech or another service that the victim is connected to, such as a bank or shopping website. Victims could be targeted through a variety of communication methods including telephone, social media, email and messaging services.
Remember: DreamozTech will NEVER ask for your password or 2FA code. DreamozTech will never ask to remotely connect to your device, or insist that you install software to do so.
There are a number of simple precautions that our Customers can take in order to protect themselves from this kind of activity.
Setup 2 Factor Authentication (2FA) immediately. This is simple to do and one of the most effective precautions you can take. 2FA provides an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are. Click here now for instructions on how to do this. Never share your login password or 2FA code with anyone - including anyone claiming to be from DreamozTech. We will never ask for it.
Hang up immediately if someone instructs you to download any software to your device, for example Teamviewer, Anydesk or Go2Assist.
Report unsolicited contact immediately. If anyone, including someone claiming to be an DreamozTech representative, instructs you to set up an DreamozTech account, initiate a transaction or process a refund, stop that conversation and contact Customer Support.
Report anything suspicious immediately. If you suspect you may have fallen victim of a scam - report it to us immediately. You can do this in our chat through the app, or by clicking here and providing the email address associated with your account so that we can block it temporarily.
Better to be safe than sorry: If you have any questions or concerns whatsoever, please contact us here.
✅ Be aware of ‘SIM swapping’
SIM swapping involves a scammer taking advantage of weaknesses in your carrier’s security procedures to take control of your phone number. They then attempt to trigger password resets for any of your accounts that use SMS 2FA as a security method by intercepting the texted confirmation codes.
SIM Swapping
Subscriber Identity Module (SIM) swapping is a technique sometimes used by criminals to steal digital assets from online platforms. The process is involved and usually happens where the criminal suspects the victim to hold something of value.
How the scam works
Criminals identify a victim likely to own large amounts of digital currency prior to obtaining their phone number and identifying their mobile carrier.
Using social engineering, the criminal will trick a customer service representative at the victim’s carrier to port their phone number to a different SIM card under the criminal’s control. Thereafter, any phone call or SMS intended for the victim is instead diverted to the criminal.
All the criminal then needs is the victim's username (usually their email address) in order to trigger a password reset for any account held using SMS-based or mobile two-factor authentication.
The process involves a 2FA security code sent via SMS that is intercepted by the criminal who is then able to enter a new password and gain control of that account.
Signs That Indicate a SIM Swap Attack. SIM swapping will cause your phone to behave abnormally. Here are some signs that you might be a victim:
Service changes. You receive a message from your provider that your SIM card or phone number has been activated elsewhere, this is the first sign.
You cannot send or receive texts and phone calls. Once the scammer activates your SIM on another device, your phone number becomes unusable.
Security notifications. Receiving alerts about changes to your profile data, such as passwords and security questions, is another sign. Failed login attempts from unrecognized sources are yet another clue that you’ve been hacked.
Restricted access to your online carrier account. Scammers will lock you out of your provider's online account to stop you from contacting them for help.
You are no longer able to use apps on your phone. SIM swap attacks prevent you from logging into your phone apps and accounts.
Unusual activity on your social media accounts. SIM swap attacks usually target victims who have valuable online accounts — like a sizable audience on Twitter, LinkedIn, or Instagram. Strange online activity from social media accounts can indicate account takeovers.
Tips to protect you and your digital assets:
Protect your personal and financial information. Don’t advertise your phone number, address, or financial assets, including ownership or investment of cryptocurrency, on social media sites.
Take precautions when sharing mobile account information with representatives over the phone. Verify the call by dialing the customer service line of your mobile carrier or place a note on your account that changes must be done in person.
Use strong multi-factor authentication methods such as biometrics, physical security tokens, or standalone authentication applications to access online accounts.
Do not store passwords, usernames, or other information for easy login on mobile device applications.
When you buy a SIM card, you also get a PIN for it. This four-digit code activates the SIM card when you insert it into your phone.
Place a port freeze or number lock:
Call your cell phone provider and ask for a port freeze and lock the account to your current SIM.
Wishing you a wonderful and secure holiday season! 🎄❄️
Cheers,
Team DreamozTech